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Section 4

Appendices
Appendix E

Evaluation of Library Service

Please take a few moments to fill out the following questionnaire concerning the quality of the library service you have received. Please do not put your name anywhere on the form. Your honesty and fairness in evaluating the service are extremely important to us because they help us improve the services we offer our users.

Describe the service you used. (e.g.: find a book, answer a question, compile a bibliography, etc.)

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By whom were you helped? (Circle one.) Librarian Clerk Student Aide

Did you end up getting what you wanted? Yes No

If not, did you get information about where to look for help next? Yes No

Was service delivered in a reasonably prompt manner? Yes No

Would you come to the library for help again? Yes No

If not, why not?

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Was it easy to ask for help? Yes No

If not, what made it difficult?

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Was the person who helped you...
friendly? Yes No
happy to help? Yes No

Would you come to the library for help again? Yes No

How would you rate the service you received on a scale of one to five, five being the best?

1 2 3 4 5

Can you make any suggestions about improving service in the library?

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